These errors appear in log files for Linux/BSD/Unix/MacOS Agents. Where can I find the log files?Where can I find the log files?
/etc/init.d/qualys-cloud-agent
/etc/rc.d //BSD
/etc/qualys/cloud-agent/qagent-log.conf
/var/log/qualys/qualys-cloud-agent.log
/var/opt/qualys/qualys-cloud-agent.log //Unix
/usr/local/qualys/cloud-agent/* //Linux/BSD, Unix
Q_Success = 0 |
Indicates Success. |
Q_Retry = 100001L |
It happens at the time of first Cloud Agent API Provision request when server may ask Agent to retry to collect resource information. |
Q_Revoke = 100002L |
When Agent is marked to uninstall itself from UI. |
Q_IO_Incomplete = 100003L |
Deprecated. While uploading Changelist (scan result) in chunks, if some error occurs. |
Q_GenericError= 100004L |
An unknown error. It may happen when signature verification couldn't complete due to some unknown reasons or ChangeList upload fails due to some unknown cause. |
Q_EndOfData = 100005L |
If manifest db is found empty. |
Q_DatabaseError= 100006 |
If any error encountered while performing database (sqlite) operations. |
Q_CommunicationError= 100007L |
Any unknown communication issue. For example it may occur if Agent fails to detect machine local IP for some reason. |
Q_SystemError = 100008L |
Any system related issues e.g. not enough permission - selfpatch or revocation fails due to such issues. |
Q_MemoryError = |
|
Q_JSONError = 100010L |
Any issues faced while parsing json data, especially payload. |
Q_SecurityError = 100011L |
If validation check on server resource fails e.g. while downloading manifest or selfpatch pkg, security digest is not matched. |
Q_Reprovision = 100012L |
Reprovision required due to change in Activation Id. |
Q_ScorchEarth = 100013L |
When there's a hash mismatch (discrepancy) discovered between server and client's snapshot copies. |
Q_InvalidDBSchema = 100014L |
Wrong table schema inside sqlite dbs - Manifest or Changelist db. |
Q_InvalidSnapshot = 100015L |
Any Issues while processing Snapshot e.g. if snapshot doesn't belong to one of the known categories (VM/PC/Inventory) or corresponding Manifest UUID is not known or found etc. |
Q_ResourceNotFound = 100016L |
Corresponds to Http error code 404 e.g. invalid resource query. |
Q_HTTPNoMap = 100017L |
Any Http error code that doesn't fall inside the ranges defined for server or client errors. |
Q_Reprovision_Clone = 100019L |
In case Re-provision happens on account of clone detection - Agent will renew its existing UUID. |
Q_ServerError = 100020L |
Any un-mapped http error code that falls in server error range i.e. >=500. |
Q_ClientError = 100021L |
Http error code that falls within client error range i.e. between 400 to 500. |
Q_ConnectionError = 100022L |
Http error code 0 e.g. proxy is not reachable etc. |
Q_ServerBusy = 100023L |
Http error code 500 or 503 that shows server is under extreme load. |
Q_AgentConfigError = 100025L |
Any issue encountered while composing Cloud Agent API request payload, especially while populating Provision payload part. |
Q_Backoff = 100026L |
Similar to Q_ServerBusy, however sent by server through Cloud Agent API command. |
Q_AuditChannelBusy = 100501L |
Audit channel is busy and fimc cannot access it. |
Q_AuditConfigLockError = 100502L |
Audit config is lock in enviroment. you check this value in env using auditctl -s. if -e option is 2 then that means audit config is locked. |
Q_FimPluginError = 100503L |
For alternate approach, FimPlugin process is not running due to environment error. |
Q_ManifestNotApplicable = 100504L |
Manifest not applicable for scanning. |
Q_DataCollectionAborted = 100505L |
Data collection aborted during the scan. |
Q_FimProcessNotRunningError = 100506L |
FIM Process not running. |
Q_FimProcessStopped = 100507L |
FIM disabled OR fimc stopped due to agent shut down. |
Q_PreRequisiteScanFailed = 100508L |
If any pre-requisite scan is failed which is defined by HARD_DEPENDENCY_MODULES in manifest settings table. |
Q_SSLCertVerificationFailed = 100509L |
SSL certificate validation failed. |
Additional Resource
You can check out the tutorial for Troubleshooting - Common Errors.