Troubleshooting Cloud Agents
The Cloud Agent is centrally managed by the Qualys Cloud Platform. For this reason, you should not edit or execute the agent files installed on your hosts—we list these here for your information. You might want to review the log files for help with troubleshooting.
The Cloud Agent files contain program files, the manifest (instructions for what data the agent collects), configuration (how the agent behaves), snapshot database, and log files.
Cloud Agent log Files for Windows Agent
C:\Program Files (x86)\QualysAgent\Qualys\QualysCloudAgent.exeC:\Program Files (x86)\QualysAgent\Qualys\Uninstall.exeC:\ProgramData\Qualys\QualysAgent\*- Log files (Log.txt, Archive.txt) are located here:
C:\ProgramData\Qualys\QualysAgent - On XP and Server 2003, log files are located here:
C:\Documents and Settings\All Users\Application Data\Qualys\QualysAgent
If you define custom variables for your host asset, Cloud Agents are installed as per the host environment configuration.
Cloud Agent log Files for Linux, BSD, Unix, and MacOS Agent
The following are the log files for Linux, BSD, Unix, and MacOS Agents.
/etc/init.d/qualys-cloud-agent/etc/rc.d //BSD/etc/qualys/cloud-agent/qagent-log.conf/var/log/qualys/qualys-cloud-agent.log- For Unix Agents:
/var/opt/qualys/qualys-cloud-agent.log - For Linux, BSD, and UnixAgents:
/usr/local/qualys/cloud-agent/* - For MacOS Agents:
/Applications/QualysCloudAgent.app/*
If you want to know more about troubleshooting Cloud Agent, navigate to Help > Online Help.