Troubleshooting
For troubleshooting the Cloud Agent, we recommend you inspect the Cloud Agents log files available at:
/var/log/qualys/qualys-cloud-agent.log
Use Cases
SSL Communication Error for Cloud Agents Installed on RHEL 5.4
The Cloud Agents installed on RHEL 5.4 assets may encounter an SSL communication error while connecting to the Qualys Cloud Platform. This happens when the certificate files are not present on the Cloud Agent host. To resolve this error, refer to the Certificate Support on RHEL.
File not Found Error for Cloud Agents Installed on SUSE Linux Enterprise 11
The Cloud agents installed on SUSE Linux Enterprise 11 assets may encounter a file not found error while communicating with the Qualys Cloud Platform. This happens when the ca-bundle.crt certificate files are not present on the Cloud Agent host. To resolve this issue, refer to the Certificate Support on SLES.
To learn more about troubleshooting and error messages, check the following links.