Troubleshooting
To troubleshoot Cloud Agent, we recommend you inspect the Cloud Agent log files located at the following location:
C:\ProgramData\Qualys\QualysAgent
On XP and Server 2003 Cloud Agent log files are located at:
C:\Documents and Settings\All Users\Application Data\Qualys\QualysAgent
Due to security permissions, it may not be possible to access the QualysAgent folder directly. Copy the QualysAgent folder to another location to inspect the log files.
Log files
The Cloud Agent creates a separate log file inside the C:\ProgramData\Qualys\QualysAgent\Log directory for each application.
If you face any issues while installing or uninstalling Cloud Agent (version 4.5 and later), refer following log files under the %ProgramData%/Qualys/QualysAgent folder:
- The
CloudAgentInstaller.logfile - The
MsiLog_TimeStamp.logfile generated by MSI
If the Cloud Agent log directory— %ProgramData%/Qualys/QualysAgent or the log files are not accessible, the log files are created at C:\Windows\Logs\QualysAgent.
Modify the Log Level
You can enable debug-level logging for a Cloud Agent by setting the registry value. In the Registry Key - HKEY_LOCAL_MACHINE\SOFTWARE\Qualys\QualysAgent\Logs, create an entry with the following values:
- Data Type - DWORD (32-bit)
- Value name - TraceLevel
- Value data – 6
Restart the Cloud Agent service to enable it to start logging the debug messages in all the log files.
The value set in the registry key takes precedence over the value in the config.db file.
Refer to the following links, to know more about the troubleshooting and error messages for Windows Agent.