Update Cloud Agent Manually

We noticed your Cloud Agent did not update itself! We'll help you resolve this issue quickly.

Some things to know

• Check to be sure the host machine is online.
• You might need to manually update the Cloud Agent as described below.

You should do a manual update only if the Cloud Agent hasn't synced with the Enterprise TruRisk™ Platform in the past 24 hours AND the Cloud Agent version is 1.0.582.0 or lower.

Steps to Manually Reinstall Agent

1. Find the agent's activation key on the Activation Keys tab.
2. Hover over the activation key and select Install Agent. This starts the wizard and walks you through downloading the latest Cloud Agent version.
3. Run the installer on your host from an elevated command prompt, or use group policy or a systems management tool.
   
   Your agent should start connecting to our Enterprise TruRisk™ Platform. We would expect you to see your first asset discovery results in a few minutes. Click here to troubleshoot.
4. Return to the Cloud Agent UI and go to the Agents tab. You can safely remove the agent with the older version. Hover over the agent and select Uninstall Agent.
5. Have VM and/or PC? Make sure your hosts are secure and properly configured. Just activate your agents for vulnerability scanning (VM), compliance scanning (PC), or both. Your options will depend on your account settings.
   
   Tell me the stepsTell me the steps

   Select an agent, then Activate Agent from the Quick Actions menu. Or select multiple agents, then Activate Agent from the Actions menu.