Home

Troubleshoot Certificate Error 

The certificate errors is encountered when the certificate files are not available on the host asset while the Cloud Agent communicates with the Qualys Cloud Platform.

[Error]:Http request failed:SSL peer certificate or SSH remote key was not OK: SSL certificate problem: unable to get local issuer certificate 

Solution

To fix this issue, you must either manually create the certificate files, and place them in the appropriate location on the host asset OR copy from a working system and download onto the impacted host system.  

Create a Certificate Create the two cert files: cert1.crt and cert2.crt. Paste the contents in a text editor, and then save the file with the extension “.crt”.

Cert1

subject= /C=US/O=DigiCert Inc/CN=DigiCert SHA2 Secure Server CA 
issuer= /C=US/O=DigiCert Inc/OU=www.digicert.com/CN=DigiCert Global Root CA 

cert1.crtcert1.crt

-----BEGIN CERTIFICATE-----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-----END CERTIFICATE-----

Cert2

subject= /C=US/O=DigiCert Inc/OU=www.digicert.com/CN=DigiCert Global Root CA
issuer= /C=US/O=DigiCert Inc/OU=www.digicert.com/CN=DigiCert Global Root CA

cert2.crtcert2.crt

-----BEGIN CERTIFICATE-----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-----END CERTIFICATE-----

Use the following commands to append the contents of cer1.crt and cert2.crt at the end of /etc/pki/tls/certs/ca-bundle.crt

Once the certificates are added, you must update the agent config to direct the agent to the correct certificate path based on operating system of the host asset. 

{  
"os": "CentOS", 
 

"cafile": "<CustomizedPath>"  


}  
 

For RHEL systems, you can update the CentOS cafile path. Since the certificates were added to /etc/pki/tls/certs/ca-bundle.crt, you point the cafile to the same location.
If you want to use a non-default location, ensure that the directory path is added in the /etc/qualys/cloud-agent/qagent.config file.

Restart the Cloud Agent Service for changes to take effect.