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Scan Error Codes

Here are possible error codes that may be returned at scan time. You can search for images by the error code using the search token scanErrorCode.

Error Code

Description

Remediation

CMS-1300

Undefined Error

Check network connectivity to the Qualys Cloud Platform.

CMS-1301

docker login failure

Verify docker login credentials.

CMS-1302

docker pull failure

Verify docker pull <image name>.

CMS-1303

shell not found

Please refer to the Container Security User Guide for supported versions.

CMS-1306

Failed to get the package manager for OS i.e. no supported package manager found

Please refer to the Container Security User Guide for supported versions.

CMS-1307

Failed to save the container image

Check the available disk space on the host.

CMS-1308

Found unsupported container image layer file format

Please refer to the Container Security User Guide for supported versions.

CMS-1309

No OS information found for container image

The OS information is not present in the container image.

CMS-1310

Failed to untar the container image

Check the available disk space on the host.

CMS-1311

Package manager not found for the container image

The package manager is not present in the container image.

CMS-1312

Unsupported OS detected for the container image

Please refer to the Container Security User Guide for supported versions.

CMS-1313

docker pull failure: manifest not found

Verify docker pull <image name>.

CMS-1314

docker pull failure: unknown blob

Verify docker pull <image name>.

CMS-1315

docker pull failure: windows docker image

Verify docker pull <image name>.

CMS-1316

docker pull failure: tls handshake failure

Verify docker pull <image name>.

CMS-1317

docker pull failure: no space left on device

Clean up space on the container host to pull the image to scan.

CMS-1318

docker pull failure: internal server error

Verify docker pull <image name>.