Knowledge Base Articles

Did you know that most routine support questions can usually be answered by reviewing our existing Knowledge Articles?

Here is the list of a couple of articles:

Qualys Endpoint Detection and Response (EDR) – Windows Installation Guide

This article provides detailed instructions on how to install, activate, and uninstall EDR on Windows hosts.

Qualys EPP on MacOS Base Image

This article provides information on the requirements, settings, and information to resolve EPP Issues listed by the Qualys Cloud Agent on Macs 

Action delete option is grayed out in EDR

This article provides a structured explanation of the user-facing issue where the delete option is grayed out in EDR.

Hunting Event Timestamps Displayed in UTC May Appear as Future Times

This article explains why some EDR Hunting events appear in the future, noting that timestamps are shown in UTC when the asset’s local time zone is unknown.