Windows Prerequisites for EDR

Ensure you meet the following requirements while onboarding Windows Cloud Agent for EDR. 

Supported Operating Systems for EDR

The following table lists the supported operating systems for architecture x86 and x64:

OS Distribution Qualys EDR
Windows 7
Windows 8
Windows 8.1
Windows 10 1607
Windows 10 1703
Windows 10 1709
Windows 10 1803
Windows 10 1809
Windows 10 1903
Windows 10 1909
Windows 10 2004
Windows 10 20H2
Windows 10 21H1
Windows Server 2008 R2
Windows Server 2012
Windows Server 2012 R2
Windows Server 2016
Windows Server 2019
Windows Server 2004
Windows Server 20H2

Installation Prerequisites

  • Uninstall any other existing EDR or antimalware software. EDR can co-exist with other third-party antimalware software if you are not using malware protection capabilities. Running the malware protection capabilities with another antimalware software might result in undefined system behavior.
  • For malware protection, ensure that you allow the following domains:
  • If you use Qualys Gateway Service (QGS), you can allow the domains using the Qualys Gateway Appliance Configuration. For more information, refer to the Qualys Gateway Service User Guide

Windows Hardware Requirements for EDR

Windows System CPU Memory Disk Space
Desktop and Server 4 Core processor 4 GB 1124 MB (100 MB for agent + 1024 for EDR cache)

Traffic and Connectivity

By default, the agent connects to the backend services at an interval of 60 seconds or when the payload size is 1 MB. To configure these settings from the Cloud Agent application, perform the following steps:

  1. Click Configuration Profile.
  2. From the Profile Name column, click the profile, and from the Actions menu, click Edit.

    Edit option in the Configuration Profiles on Cloud Agent.

  3. Navigate to EDR to configure the settings.

    Enable EDR toggle from the Configuration Profiles.