Windows Prerequisites for EDR
Ensure you meet the following requirements while onboarding Windows Cloud Agent for EDR.
Supported Operating Systems for EDR
The following table lists the supported operating systems for architecture x86 and x64:
| OS Distribution | Qualys EDR |
| Windows 7 |  |
| Windows 8 | |
| Windows 8.1 | |
| Windows 10 1607 | |
| Windows 10 1703 | |
| Windows 10 1709 | |
| Windows 10 1803 | |
| Windows 10 1809 | |
| Windows 10 1903 | |
| Windows 10 1909 | |
| Windows 10 2004 | |
| Windows 10 20H2 | |
| Windows 10 21H1 | |
| Windows Server 2008 R2 | |
| Windows Server 2012 | |
| Windows Server 2012 R2 | |
| Windows Server 2016 | |
| Windows Server 2019 | |
| Windows Server 2004 | |
| Windows Server 20H2 | |
Installation Prerequisites
- Uninstall any other existing EDR or antimalware software. EDR can co-exist with other third-party antimalware software if you are not using malware protection capabilities. Running the malware protection capabilities with another antimalware software might result in undefined system behavior.
- For malware protection, ensure that you allow the following domains:
- cloudfront.net
- bitdefender.net
- bitdefender.com
- If you use Qualys Gateway Service (QGS), you can allow the domains using the Qualys Gateway Appliance Configuration. For more information, refer to the Qualys Gateway Service User Guide
Windows Hardware Requirements for EDR
| Windows System | CPU | Memory | Disk Space |
| Desktop and Server | 4 Core processor | 4 GB | 1124 MB (100 MB for agent + 1024 for EDR cache) |
Traffic and Connectivity
By default, the agent connects to the backend services at an interval of 60 seconds or when the payload size is 1 MB. To configure these settings from the Cloud Agent application, perform the following steps:
- Click Configuration Profile.
- From the Profile Name column, click the profile, and from the Actions menu, click Edit.
- Navigate to EDR to configure the settings.
