Competitor Removal tool

Contact Qualys Anti-malware support team to collect the required logs. Once the Support team provides the application names that need to be excluded, perform the following steps:

1. Enter the application name in the Competitor Removal tool and click Save. This action will exclude the application and will not be uninstalled using the Competitor Removal tool. 
   
2. From the Cloud Agent application, click Configuration Profiles.
3. Click New Profile and do not toggle the option Enable Malware Protection for this Profile.

   It is recommended not to make changes to the existing Configuration Profiles.

4. Assign the newly created profile to an asset. Once this profile is assigned to an asset, set the profile with Enable Malware Protection for this Profile to an asset. 

If the Competitor Removal tool fails to remove competitor applications, contact Qualys Support.

Competitor Removal tool can fail to uninstall the competitor application in any of the following scenarios:

• Third-party Anti-malware is not supported,
• Third-party Anti-malware is password protected,
• Stale entry of an old Anti-malware

The Anti-Malware Status in the column of the Assets tab displays the status. See the following screenshot for example:

A checkmark on the Competitor Removal tool ensures the tool is enabled. To disable the tool, click the Competitor Removal tool button and toggle to disable it.