The following table lists the error codes, its description and troubleshooting steps if the Qualys Anti-Malware update fails to download:
Error Code | Error Description | Troubleshooting Steps |
- 3 | Hard-drive error. |
To troubleshoot this error, perform the following steps for Windows Check Disk:
|
- 19 | System-level issue. Media is write-protected. |
You can perform chkdsk, sfc/scannow, and dism to resolve error code 19 and 21:
|
- 21 | System-level issue. The device is not ready. | |
- 100 | Isolated error code. | Check the number of updates the -100 error code encountered by the Qualys Anti-Malware product. If these updates were followed by successful updates then no further action is required. |
- 1002 | Temporary issue with internet connection. | Ensure the internet connection is stable. Retry to update the Qualys Anti-Malware. |
- 1004 | An update process failed due to connection issues with the configured proxy server. |
Contact your system administrator. |
- 1022 | The server response is invalid and is related to improper internet connection settings. | Restart the router and restart your system. Verify if the Qualys Anti-Malware can perform successful updates. |
- 1455 |
The Virtual Memory (Pagefile) is too small for the operation to complete.
|
To troubleshoot error code 1455 perform the following steps on Windows to automatically manage the pagefile settings:
|
- 2002 |
MD5 failed. ** Update servers are in the middle of the synchronization process. |
Wait a few hours and update the Qualys Anti-Malware again. |
- 2009 | Update servers are in the middle of the synchronization process. | Wait a few hours and update the Qualys Anti-Malware again. |
- 2021 |
The upcoming product version actively refused to be installed. ** A cumulative update for Windows 7 is missing. |
Install missing knowledge base KB 4490628 and KB 4474419 packages. |
The following table lists the error codes, and its description if the Qualys Anti-Malware update fails to download:
Error Code | Error Description |
- 1 | Wrong parameters passed to the function. |
- 2 | Incorrect resource allocation. |
- 1000 | Unknown option. |
- 1001 | Invalid option value. |
- 1003 | Could not resolve proxy. |
- 1005 | Could not authenticate to proxy or server. |
- 1008 | HTTP Response Code >= 400 |
- 1009 | Write error. |
- 1010 | Read error. |
- 1011 | IO has timed out. |
- 1012 | Recieve command failed. |
- 1013 | Send command failed. |
- 1014 | The callback function, such as HeaderFn, WriteFn, or ReadFn, returned an error. |
- 1016 | http/400 Status Code - Bad Request. |
- 1017 | http/403 Status Code - Forbidden. |
- 1018 | http/404 Status Code - Not Found |
- 1019 | http/202 Status Code - Accepted |
- 1020 | Returned after a stop call on that service. |
- 1021 | Retry downloading the file for updateV1 service. |
- 2000 | versions.dat file did not parse. |
- 2001 | versions.sig did not verify the versions.dat file. |
- 2003 | No files were marked to be installed. |
- 2004 | Files could not be overwritten hence installation has failed. |
- 2005 | Installation has skipped the file. |
- 2006 | Authorization code does not match the serial. |
- 2010 | No files were marked to be installed. |
- 2011 | Files could not be overwritten hence installation has failed. |
- 2012 | Installation has skipped the file. |
- 2013 | At least one set of the signature file is newer than the one on the update server. |
- 2014 | The current product version is newer than the one offered by the update server. |
- 2015 | No location provided or location name does not match with one in the .xml file. |
- 2016 | Seeding could not be started. |
- 2018 | The update server does not offer the requested ring. |
- 2019 | The current product version - downloaded from a different ring - is newer than the one offered by the update server. |
3010 | System restart required. Changes will not be effective until the system is restarted. |
Contact Qualys Customer Support for any questions on resolving error updates.
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