FAQs and Troubleshooting: Val

This section helps you quickly resolve common questions and issues when using Agent Val.

Frequently Asked Questions

Find answers to common questions and guidance for resolving issues with Agent Val.

Cannot find Agent Val in your account?

This can happen for one of the following reasons:

• The agent is not enabled for your account
  Agents may not be enabled for your organization or your user role. Contact your administrator or manager to verify that agent features are enabled for your account and that you have the required permissions.

• No agent has been hired from the Marketplace

  If agents are enabled but none appear in your account, you may not have hired an agent yet. Go to the Marketplace and hire the required agent to make it available in your account.

Unsure about metric values?

Return to the Understanding Your Metrics section. Each metric has a detailed explanation of what it means and why it matters for Patch Tuesday planning.

Not sure how to configure Agent Val?

Review the Configuration section or see Recommended Configuration by Role for your specific job function. For details, refer to Getting Started with Val.

Troubleshooting

Use this section to troubleshoot issues and clarify common questions about Agent Val.

Metrics seem incorrect or too low

Likely cause: Your Qualys scans are outdated. Ensure you are running regular, comprehensive scans. Agent Val analyzes only scan data you've provided.

Not seeing expected findings

Likely cause: Patch Management application not configured. Contact your Qualys administrator to enable patch job functionality or check your Patch Management configuration.

Patch jobs are not being created

Likely cause: Patch Management application not configured. Contact your Qualys administrator to enable patch job functionality or check your Patch Management configuration.