Known Issues

Here are a few known issues/limitations in the CMDB Sync CMDB Bi-directional Sync App:

• The widgets Application Categories, Application Publishers, Database Distributors, Software Lifecycle Stage, Software Distribution, and EOL Applications are not populating due to changes in the Software info syncing process.
• The Business Criticality information is not getting synced while syncing Business Metadata from ServiceNow to Qualys for Business Application table.
• We have observed that in some cases, there is a discrepancy in certificate count between Cert View V2 API and Cert View Qualys UI. ServiceNow certificate details are based on the API response, so in such cases, the discrepancy can be observed between ServiceNow and Qualys UI. We have logged a ticket for the Certificate View team to investigate it further.
• We have observed that transformation of assets having the target class esx_server fails as the asset requires identifications rules of correlation id.
• We have noticed that the user might not be able to delete the asset metadata custom attribute unless they try to delete the attribute from the list view.

Related Topic

Debugging and Troubleshooting