Identification Engine Issues

Scenario: When an asset transformation using identification engine is failing with an error IDENTIFICATION_RULE_MISSING

Ideally, you should get either of the following two errors in IRE notes.

IDENTIFICATION_RULE_MISSING

• In this error, you need to add an identification rule for the target class in question.
• Adding an identification rule is your responsibility as it is outside the CMDB sync app scope.

Sample IRE notes containing the following error:

{
   "error":"IDENTIFICATION_RULE_MISSING",
   "message":"Identity Rule Missing for table [cmdb_ci_ip_phone]"
}	  

IDENTIFICATION_RULE_FOR_RELATED_ITEM_MISSING

This error is logged in IRE notes if the identification rule is present, but related entries for the target class in question are not present in the cmdb_related_entry table.

Also, it can be fixed by manually adding respective entries in the cmdb_related_entry table for the identifier table, for example, IP phone (cmdb_ci_ip_phone). It is user-configurable.

Sample IRE notes containing the following error:

{
   "error":"IDENTIFICATION_RULE_FOR_RELATED_ITEM_MISSING",
   "message":"Identity Rule for table [cmdb_ci_ip_phone] missing Related Rule for class [x_qual5_itam_app_qualys_asset_details]"
},	  
	  

Scenario: When Identifier is missing in table cmdb_identifier

• Related entry for any of the target class added from the CMDB sync app does not reflect in the 'cmdb_related_entry' table if the respective identifier is missing in table cmdb_identifier.
• The CMDB sync app can not create this identifier because it is outside its scope.

In this case,

• Asset approval is fail with an error IDENTIFICATION_RULE_FOR_RELATED_ITEM_MISSING
• If you check-in My company applications > installed CMDB sync app > installed Files -> filter all the installed files by the class name 'Related Entry.'
• Here, you may notice the 'Identifier' field is empty for some of the entries.

But this is again a configuration dependency beyond the CMDB sync app scope, and you can fix it by using the steps in the below example:

1. Navigate to My company applications > installed CMDB sync app > installed Files -> filter all the installed files by the class name 'Related Entry.' Refer to the following image.
   
2. Here, open one of the four empty entries created for the IP Phone class.
3. Update the 'Identifier' field with 'cmdb_ci_ip_phone'. 
   
4. Repeat the same steps for the rest of the three entries.