Prerequisites

To use Qualys ETM for ITSM integration app, the following prerequisites must be met:

Service account with Manager privilege and API access in Qualys subscription.
Up-to-date ServiceNow Configuration Management Database (CMDB) with reconciliation process enabled for newly-identified assets.
Qualys Core and Qualys ETM applications.
Qualys Core application is a prerequisite for installing Qualys ETM.
Qualys subscription with the Qualys Enterprise TruRisk Management app.

Contact your ServiceNow representative to set up and install the applications on a test instance first and then on the production instance.