View SLA Definition
You can view the service-level agreements (SLAs) defined for the different incidents.
Go to Configuration > SLA Definitions to view SLAs defined for different incidents created for anomalous activities detected by Qualys FIM.
The SLA definition is based on Incident Type, Status, or Priority. The remediation timelines are automatically measured according to the SLA definition.
The SLA values are recommended values. To update the SLAs, contact your ServiceNow representative.
The SLA Definition page displays the conditions under which the SLA is triggered, paused, stopped, and reset.
These conditions are based on FIM Incident Status (New, In-Progress, On Hold, Closed).