Frequently Asked Questions
Following are the solutions for issues you may face:
What are the possible causes of the scan not getting launched, resulting in build failure?
The following table includes the causes of the scan not getting launched and their build status:
|
Cause |
Build Status |
|---|---|
|
EC2 instance not found |
We do not launch the scan and abort the build with an appropriate error message. |
|
No host Alive |
Qualys Host Scanning Connector will try to launch the scan, but the build will fail as no alive hosts are found. |
|
Disabled Connector |
We will not launch the scan and abort the build with an appropriate error message. We recommend that you check the connector state and the scanner appliance status while configuring them. |
What happens if the "Run selected EC2 connector" check box is selected?
We will run the connector if the EC2 instance state is unknown and then launch the scan.
The Qualys Host Scanning Connector won’t be able to run the connector if the connector is disabled.
What happens if the "Run selected EC2 connector" check box is not selected?
We directly run the scan if we have the instance information.
Why do I see this message when I click the Network drop-down field “Enable the custom network list option for your subscription. For this scan, a predefined network will be used.”?
This message is shown if the custom network list option is not enabled for you in the subscription. This message does not mean that you cannot launch the scan. The plugin will use a predefined network to launch the VM scan. If you want to launch the scan with a custom network, contact your Account Administrator to enable the custom network support option for your user.
Why do I see this message when I click the Network drop-down field “There are currently no networks assigned to you. Contact your System Administrator to assign custom networks.”?
This message is shown when your user is not assigned a business unit or asset group in the VM module. When you see this message, contact your System Administrator to add your user to the business unit or the asset group that has the host asset on which you want to launch the scan. Depending on whether you are added to a business unit or an asset group, you will see the networks of BU or asset group.
Here are the steps to assign networks:
- Click the VMDR module from the module picker and go to the Users tab.
- Select the user you want to assign a network.
- From the Quick Actions menu, click Edit.
- On the Edit User page, go to the User Role and select a business unit that has the asset in one of the asset groups or go to the Assets Groups and select the asset group that has the asset.
Under pipeline syntax > Sample step dropdown, when I toggle between sample steps provided by Qualys Integration plugin, then API Server URL field is shown even when the PCP option is not selected in the Qualys Portals
This is a known issue and currently, we do not have a fix for this issue. We suggest you reload the page to fix this issue.