Jira Connector Services

Let's see what the newly spun up containerized services are capable of.

Qualys Client service:

Qualys Client Service brings data from Qualys platform and transforms the data into JSON periodically. These files are placed in the output directory of the mounted Jira Connector volume.

Jira Client Service:

1. Based on your Jira Instance type, the Jira Client performs the following actions:
   • Jira onCloud: Create custom issue types and custom fields into your Jira instance with respect to your preferred ticketing scheme.
   • Jira onPremise: Begins fetching issue types and custom field information from your Jira Instance.

     The above actions are a one-time task for the Jira Client Service.

2. Next, the Jira Client reads the JSON files in the output directory of the mounted Jira connector volume to create, update or transition tickets into your Jira Instance. 

Redis Client Service:

The Redis client container runs the Redis Database where the KnowledgeBase data is stored.

From v1.3.0 onwards, the Redis Client also stores the ticket metadata.

Now that you know what the installed services do, let's look at the configurations required for the services to perform the above actions.