Common Questions

Queries	Solutions
I have Azure connector available, but not able see Azure option in Cloud Perimeter scan.	To launch Cloud Perimeter scan for Azure VMs, make sure you have enabled Cloud Perimeter Azure VM scan option for your Qualys account. To enable this option, reach out to Qualys support.
I have Azure connector available, but not able see Azure option in Cloud Perimeter scan.	To launch Cloud Perimeter scan for Azure VMs, make sure you have enabled Cloud Perimeter Azure VM scan option for your Qualys account. To enable this option, reach out to Qualys support.
Troubleshooting connectivity	Qualys Scanner Appliance must make regular connections to the Qualys Enterprise TruRisk™ Platform over HTTPS. You need to make sure to resolve connectivity issues to ensure proper functioning of your appliance. The Communication Failure message appears if there is a network breakdown between the scanner and the Qualys Enterprise TruRisk™ Platform. The communication failure may be due to one of these reasons: the local network goes down, Internet connectivity is lost for some reason, or any of the network devices between the scanner and the Qualys Enterprise TruRisk™ Platform goes down. The Network Error message indicates the Scanner Appliance attempted to connect to the Qualys Enterprise TruRisk™ Platform and failed. You’ll see an error code and description to help you with troubleshooting. Errors can be related to the proxy server and connection errors with Qualys Enterprise TruRisk™ Platform. The Qualys Enterprise TruRisk™ Platform logs results of connectivity checks and overall personalization process on the Azure System Console. If you see No connectivity to qualysguard.qualys.com - you need to fix. messages, verify that your VPN Network ACLs and Security Groups allow outbound HTTPS (TCP port 443) access. If you are using a proxy server, ensure that the scanner can reach the proxy server, and that the proxy server can access the Qualys cloud platform.

Queries

Solutions

I have Azure connector available, but not able see Azure option in Cloud Perimeter scan.

To launch Cloud Perimeter scan for Azure VMs, make sure you have enabled Cloud Perimeter Azure VM scan option for your Qualys account. To enable this option, reach out to Qualys support.

I have Azure connector available, but not able see Azure option in Cloud Perimeter scan.

To launch Cloud Perimeter scan for Azure VMs, make sure you have enabled Cloud Perimeter Azure VM scan option for your Qualys account. To enable this option, reach out to Qualys support.

Troubleshooting connectivity

Qualys Scanner Appliance must make regular connections to the Qualys Enterprise TruRisk™ Platform over HTTPS. You need to make sure to resolve connectivity issues to ensure proper functioning of your appliance.

The Communication Failure message appears if there is a network breakdown between the scanner and the Qualys Enterprise TruRisk™ Platform. The communication failure may be due to one of these reasons: the local network goes down, Internet connectivity is lost for some reason, or any of the network devices between the scanner and the Qualys Enterprise TruRisk™ Platform goes down.

The Network Error message indicates the Scanner Appliance attempted to connect to the Qualys Enterprise TruRisk™ Platform and failed. You’ll see an error code and description to help you with troubleshooting. Errors can be related to the proxy server and connection errors with Qualys Enterprise TruRisk™ Platform. The Qualys Enterprise TruRisk™ Platform logs results of connectivity checks and overall personalization process on the Azure System Console.

If you see No connectivity to qualysguard.qualys.com - you need to fix. messages, verify that your VPN Network ACLs and Security Groups allow outbound HTTPS (TCP port 443) access. If you are using a proxy server, ensure that the scanner can reach the proxy server, and that the proxy server can access the Qualys cloud platform.