Troubleshoot Issues with the Scanner

If boot diagnostics were not enabled during scanner deployment and you want to troubleshoot issues with your scanner, you can still enable Boot diagnostics. Diagnostics include log output from the scanner.

Perform the following steps to troubleshoot issues with scanner:

1. Click Boot Diagnostics.
2. Set Status to On from the virtual machine details,
3. Select the storage account created for your Qualys scanners.
4. Click Save and reboot the virtual machine if needed.

   

5. Click Boot Diagnostics to view the serial log.

   

For any errors or troubleshooting tips, visit Scanner Troubleshooting sections.