Troubleshooting

To troubleshoot or identify errors with your Qualys Virtual Scanner Appliance, retrieve the scanner’s boot diagnostics logs.

If boot diagnostics were not enabled during scanner deployment and you want to troubleshoot issues with your scanner, you can still enable Boot diagnostics. Diagnostics include log output from the scanner.

Perform the following steps to troubleshoot issues with the scanner:

1. Click Boot Diagnostics.
2. Set Status to On from the virtual machine details,
3. Select the storage account created for your Qualys scanners.
4. Click Save and reboot the virtual machine if needed.

   

5. Click Boot Diagnostics to view the serial log.

   

For any errors or troubleshooting tips, visit Scanner Troubleshooting sections.