Reset all Network Settings
You have the option to reset the network configuration to the factory default using the RESET NETWORK SETTINGS menu option on the Scanner Appliance user interface. For example, you may wish to reset the network configuration for troubleshooting purposes when setting up the Scanner Appliance. This is useful if you need to quickly set up the Scanner Appliance in a different location.
When you reset the network configuration the service resets the network settings to the factory default. Any existing network settings that were customized by the user are removed. These include settings entered using the Scanner Appliance interface such as static IP address, Proxy support, the WAN interface configuration, Ethernet port configuration, and user/password store. After the reset, you must manually re-enter any required network configuration settings using the Scanner Appliance interface and ensure that the Scanner Appliance can connect to the Qualys Enterprise TruRisk™ Platform. Without proper configuration, the Scanner Appliance cannot perform scans.
To reset the network configuration, perform the following steps:
- Go to SETUP NETWORK menu and press ENTER.
- Press the Down arrow to advance through the menu options. When the RESET NETWORK SETTINGS menu displays, press ENTER.
- When the REALLY RESET ALL SETTINGS? prompt displays, press ENTER to continue. Or press the Up arrow to quit this procedure and return to the SETUP NETWORK menu.
- Review the confirmation messages.
- The Scanner Appliance attempts to connect to the Qualys Enterprise TruRisk™ Platform using the default network configuration.
- Default network configuration for IPv4+v6 mode: DHCP enabled, no VLAN configuration, no Proxy configuration, no split network configuration, and Ethernet auto negotiation enabled.
- Default network configuration for IPv6-only mode: Automatic IPv6, no Proxy configuration, no VLAN configuration.
In a case where the Scanner Appliance network configuration was customized (not identical to the default configuration provided by Qualys) before the reset, further network configuration is necessary in order for the Scanner Appliance to connect to the Qualys Enterprise TruRisk™ Platform and perform scans. Need help? Refer to the Quick Start.