Decommission a Physical Qualys Scanner Appliance

This topic covers the standard process for decommissioning a physical Qualys Scanner Appliance, including options for replacement, return, or e-recycling.

Step 1: Replace with Virtual Scanner Appliance (Recommended)

Replace the physical appliance with a virtual scanner appliance to retain the existing scanner configuration. Only Managers or Unit Managers can start the replacement. The system transfers Asset Groups and scan schedules automatically, but it does not transfer Static and Dynamic Tags, so you must add them manually to the new scanner. Do not start the replacement while scans are running because active scans do not migrate to the new appliance. For more information, refer to Replace Scanner Appliance.

Step 2: Request Unbinding and Return Instructions

Create a request with Qualys Customer Support to unbind the physical scanner appliance from your subscription and to receive return shipment instructions if the model qualifies for return. If return is not applicable, request e-recycling guidance according to your organization’s corporate, local, state, or federal regulations. After Qualys Support processes the unbinding request, the scanner is removed from the Qualys Portal.