Training, Documentation, and Support Resources

Qualys provides an extensive library of resources to support both new and experienced administrators. Bookmark the links below now so they are ready when you need them.

Qualys University (Training Portal)

Access at: Qualys Training & Certification Hub (separate credentials from your platform login)

• Onboarding learning paths: Module-specific courses for VMDR, PC, TotalCloud, WAS, and Container Security. Ideal starting point for new administrators.
• Instructor-led training (ILT): Live virtual and on-site sessions. The schedule rotates quarterly, so check the portal regularly for new dates.
• On-demand videos: More than 100 hours of recorded training covering every platform module.

Official Documentation

• Customer Support Portal: Customer Support hub for all documentation, knowledge base articles, and module-specific guides. Bookmark this first.
• Platform Documentation Hub: Qualys Documentation Admin guides, API references, and release notes.
• VMDR Getting Started Guide: VMDR, PA, SCA, and SCAP Overview The definitive reference for VMDR configuration.
• TotalCloud Guide: Welcome to TotalCloud controls reference, and remediation workflows.
• PA Guide: Tell me about my PA/PC Dashboard Policy templates, exception workflows, and report generation.

You're Onboarded: What's Next

If you've worked through this guide in order, your platform access is established, your assets are tagged and scored by criticality, your sensors are deployed and checking in, and VMDR has produced its first prioritized remediation list. That's a working deployment, not a finished one, onboarding lays the foundation, and the next phase is maturing the program so it keeps delivering value as your environment changes.

Recommended next steps:

• Schedule an onboarding review: Meet with your TAM or Customer Success Manager 30 to 60 days in to benchmark your deployment against best practices and close any gaps.
• Expand module coverage deliberately: Bring PA, TotalCloud, WAS, or Container Security online one at a time now that VMDR is stable, rather than activating everything at once.
• Automate what's still manual: Connect VMDR to your ITSM tool for ticket creation, wire up SIEM or webhook alerting, and move dynamic tagging rules from recommended to enforced.
• Revisit tagging and criticality quarterly: Asset inventories drift and new systems appear with a default ACS, so your TruRisk scores are only as accurate as the tags and criticality values behind them.
• Build role-specific dashboards: Give your SOC, administrators, and executives the view that matches their role instead of one generic dashboard for everyone.
• Keep building skills: Move beyond the Onboarding learning path into module-specific courses, and consider QCS or QCE certification for your platform owners.
• Stay current: Subscribe to the status page and release notes so you can plan deployments around new capabilities and maintenance windows.

Platform Status and Release Information

Stay current on platform health and new capabilities so you can plan deployments with confidence.

• Qualys Status Page: Qualys, Inc. Status Real-time POD health, scheduled maintenance windows, and incident history. Subscribe to status notifications for your POD.
• Release Notes: Qualys Suite Release Notes All platform release information.