Your Tickets per Asset Group Report

This report identifies asset groups in your account with associated tickets.


Tell me about the average resolution

This is the average number of days it took for tickets to be closed. When calculating the average we include 1) tickets that moved directly from Open to Closed state by the service, and 2) tickets that were previously marked Resolved (by a user) and are now marked Closed/Fixed.


How to change report settings

Go to File > Edit from within the report to change the tickets included.