Remediation Setup

Go to Remediation > Setup to see global setup options related to remediation.

Some options may not be available, depending on your service level and subscription settings.

Remediation

Select options for controlling ticket status changes in the subscription and select a timeframe for which to display tickets in your tickets list.

The option to change the timeframe to display tickets is available based on the user role.

• Managers can set ticket transition options (global for the subscription).
• Managers, Unit Managers, Scanners and Readers can set their own timeframe to display tickets.
• Remediation Users will see tickets modified within the last 7 or 15 days (recommended). However, they can also select from the options 30, 90, 180, and Unlimited based on preference. However, if you do not select any of the options, the default that is selected is 30 Days.

- The new 7 and 15 days filter options are only avaialble for users with VMSP subscriptions.
- Selecting longer durations, may require longer processing time. This at times may cause a delay in listing the tickets.