Windows/Unix authentication failed while executing authenticated scan.
Windows/Unix authentication fails due to the following reasons:
Create a case with Qualys support with the following details
Provide the following information to help us investigate the authentication issue faster.
Identify the Asset- From the scan results identify the asset that for which authentication has failed, not attempted or insufficient privileges.
Add Details and Attachments - Provide a detailed explanation and attach evidence such as screenshots of the authentication record, documentation, proof that the user has admin/root privileges, a manual test of the user logged in, and so on.
Run Advanced Debug Scan – Run the Automated Debug Scan for VM Internal Scanner. Upon completion, attach the raw scan results in PDF format to the reported case. (VM applications > Scans > Debug Scans > hover over the scan and use the Quick Action to download in PDF format).
Additinonal Sources
We recommend to refer to the following online help topics to help you get more information on setting up Windows/Unix authentication: