Getting started is as easy as 1-2-3

Once you login to the VM or PC application for the first time with the default password, you are prompted to change to a password of your choice. The Change Password step mandatory for all, irrespective of the subscription. New users will first verify their information, accept the service agreement, and then change their default login passwords.

Select Home Page under your user name (in the top right corner) to change the first page that appears when you log in.

It's recommended you add a new user account with a Manager or Unit Manager role to begin, although any user role except Contact is fine. If the subscriber account is lost or misplaced, this makes it possible for Support to reset the password for the subscriber account while retaining all saved results and configurations including user accounts.

Go to Users > Setup > Security (Manager only) to set advanced password security settings that apply to all users in the subscription. For example, you can allow users to define their own passwords, set password expiration, and define how many failed login attempts will lock a user's account.