Scan Status

You can see the scan status in the scans list, in the scan results, and in your reports.

Submitted A scan request was submitted, and the scan has not started yet.

Running The scan is in progress.

Finished The scan completed successfully. For a vulnerability scan, the full scan results include vulnerability detection data, if any. For a discovery scan, the full scan results include discovery detection data, if any. In case of Multi-Scan, the parent scan may display the Finished status if one of the child scan ends with any status except Time Limit Reached.

Finished The scan is finished, but authentication was requested and was not successful. Click herehere for help with troubleshooting

Click the View Report button in the scan View window to identify the authentication record(s) used to perform authentication. When you open QID 150008, Web Application Authentication Failed. You’ll find the record(s) in the Results section. If a Selenium script was used for authentication, open QID 150095 to see the Selenium script.

Tell me more about Selenium Scripts

Time Limit Reached (in case of Multi-Scan, applicable only for child scan) The scan duration reached the time limit either due to "Cancel After X hours" setting or Scan Time Limit specified in your subscription (maximum 24 hours by default). The scan result contains all information and vulnerabilities that the scan has been able to collect and detect.

Time Limit Reached The scan ends due to lack of time as defined in the "Cancel At X Time" setting. The scan result does not include any data. In case of Multi-Scan, if one of the child scan ends with Time Limit Reached, the parent scan will display the same status.

Processing... Our service is currently processing the scan results.

No Host Alive The scan did not find the host to be up and running. Scan results are empty. Click herehere for help with troubleshooting

1) Verify in a browser that the IP address or FQDN and the provided port loads the web application.

2) Verify that the web application, as defined in your account, has the correct IP/FQDN and port.

3) Check if the web server is connected to the network.

4) Check to be sure the web server is up and running.

5) Check with the network administrator ti ensure that the web application has the necessary access (IP address and port) from outside (if using the External scanners) or from the IP address assigned to the Scanner Appliance (if using a scanner appliance).

No Web Service The scan returned QID 150111 HTTP Service Detection Failure. Scan results will include any information gathered data collected.

Service Errors Detected The scan stopped before completion due to service errors related to timeouts during the scan, for example exceeding connection timeouts or error threshold.

Scanner Not Available The scan could not be initiated due to Unavailability of scanner. The scan result does not include any data.

Error An error occurred during the scan. Please try to run this scan again and contact your account manager if this error persists. Learn moreLearn more

Here's reasons why a scan error can happen:

1) Scan results invalid or Scan internal error What does this mean?What does this mean?

The scan completed successfully but the results provided could not be processed internally due to an unexpected error. Please try to run this scan again, and contact your account manager if this error persists.

2) Unexpected and unrecoverable error What does this mean?What does this mean?

The scan encountered an unexpected and unrecoverable error which forced it to stop the assessment of the web application.

Canceling A user has chosen to cancel the scan and our service is in the process of canceling.

Canceled The scan has been manually canceled by the user.

Canceled With Results The scan has been manually cancelled by the user and the partial scan data is available in scan report.