To perform the troubleshooting actions on your assets, you need the Cloud Agent logs. The Cloud Agent logs can help you identify the issues and perform the well-directed troubleshooting steps.
We provide you with the following methods to download Cloud Agent logs.
Remote Log Collection: Performing troubleshooting actions on the remote assets can be difficult. However, you can ask Qualys support to help you with troubleshooting these assets. In this case, you have to allow Qualys Support to access the Cloud Agent logs. By using the Remote Log Collection option, you can allow Qualys to download the Cloud Agent logs and perform troubleshooting steps for your assets. To learn more about this method, refer to Remote Log Collection.
Log Download from Cloud Agent UI: This method allows you to download logs from the Cloud Agent user interface for your on-premise assets. To learn more about log download steps, refer to the Cloud Agent Log Download from UI. The status of your log download requests is displayed in the Agent Logs tab.
Note: The Agent Logs tab is supported for Cloud Agent Application 2.1 and later versions.