Remote Log Collection

A Remote Log Collection is an opt-in feature with which you can allow Qualys Support to retrieve the Cloud Agent log files and send the files to the Qualys Enterprise TruRisk™ Platform for debugging purposes.

This feature helps to reduce time to resolution for the support cases, especially where the users are remote, and Qualys admins do not have access to the end systems on which Cloud Agent for Windows is installed.

By default, this feature is enabled. Only the user with a CA Manager role can disable this feature for their subscription. 

Refer to Download Cloud Agent Logs for more details.