Create and Manage Actions

Define how you want to be alerted whenever a rule you create is triggered. Alerts are generated when an event matching a rule's condition is detected, and the action configured for that rule delivers the notification.

TotalCloud actions can deliver alert notifications by Email, Slack, Microsoft Teams, PagerDuty, or by automatically creating a Jira ticket.

Create a new Action

1. Navigate to Responses > Actions > New Action.
2. In the Basic Information section, provide a name and description for the action.
   
3. In the Select Action field, choose how you want alert messages delivered: Send Email (Via Qualys), Post to Slack, Post to Teams, Send to PagerDuty, or External Actions.
4. Provide the connection and message details for the action you selected. See Configure Action-Specific Settings below.
5. Click Save.

Configure Action-Specific Settings

The fields you need to specify depend on the action you select in step 3:

• Send Email (Via Qualys) - Sends alert emails using Qualys' built-in mail service, so no external mail server setup is required. Specify the recipient email address(es), the subject line, and the customized alert message.
• Post to Slack - Posts alert messages to a Slack channel using an incoming webhook. Provide the Webhook URI generated from your Slack workspace (for example, https://hooks.slack.com/services/T00000000/B00000000/XXXXXXXXXXXXXXXXXXXXXXXX). In Default Channel and Message Settings, specify the channel and the customized alert message.
• Post to Teams - Posts alert messages to a Microsoft Teams channel using a webhook connector. Provide the Webhook URL generated from your Teams channel connector. In Default Message Settings, specify the customized alert message.
• Send to PagerDuty - Sends alerts to PagerDuty to trigger incidents for your on-call team. Provide the Service Key that connects to your PagerDuty service. In Default Message Settings, specify the subject and the customized alert message.
• External Actions (Jira Connector) - Automatically creates Jira tickets for your TotalCloud findings. Set up the integration first in the Jira Connector application (Learn More), then select the Jira connector to use for this action.

Manage Actions

The Actions tab lists every action you've created, along with its type, the number of rules using it, whether it's active or inactive, and who created it.

Use the Actions menu to edit or delete multiple actions at once, or the Quick Actions menu on a single row to edit, delete, or save a copy of an existing action's configuration under a new name. Use the search bar with search tokens to find and manage specific TotalCloud actions.