Atlassian Jira Connector

The Atlassian Jira Connector integrates between Qualys applications and Jira on Cloud, allowing automated ticket creation, updates and transition for findings from Qualys.

Integration Type

Supported Qualys Module

Supported Jira Platform

Integration Connector

TotalCloud

Jira on Cloud

Prerequisites

To configure the Atlassian Jira Connector successfully, ensure the following prerequisites are met:

  • An active Qualys subscription with the TotalCloud module enabled
  • A Jira Cloud account with permission to:
    • Create, Update, and Transition issues
  • A valid API token generated via Atlassian (see: Generate API Token)
  • The Jira project must be of type Company Managed
  • In your Jira instance, create a mandatory custom field as per module type:

    Qualys Module

    Required Field Name

    Custom Field Type

    TotalCloud

    Connector Id

    Short Text (plain text)

  • Use the Data Map of Custom Fields when Jira fields with Qualys fields.

We recommend using a simple workflow for Projects where Jira tickets are created, since ticket creation, updates, and closures are automated through the Jira Connector and its associated service. Any workflow that blocks state transitions may prevent the Jira Connector from properly updating the related tickets.

Create a New Jira Connector

Let's create your first Jira Connector

  • Go to Connectors
  • Search for Atlassian Jira
  • Click on the 3-dot menu > Manage > Create Connection

Basic Details

  • Provide a Name and Description
  • Set:
    • Qualys Data Model: Misconfiguration
    • Qualys Data Model Type: Total Cloud 

Authentication Details 

Field Name

Key

Type

Example

Jira Instance URL

domain

String

https://xxxxxx.atlassian.net

Jira Username

username

String

jirauseremail@company.com

API Token

password

String

Follow the steps at 
Jira API Token.

Click Test Connection to validate. If successful, proceed to create the Data Model.

Create the Data Model

  • Click Create a Data Model
  • Enter a name for the data model
  • From the dropdowns:
    • Jira Project – Select the target Jira project
    • Issue Type – Select the type (e.g., Bug, Task)
  • Jira attributes are auto-populated as per your selection of Jira Project and Issue Type.
  • Map Workflow Statuses – Align Qualys findings/Misconfiguration statuses with Jira statuses for ticket creation &/or transition.

Click Create to finalize the data model.

Create a Transform Map

  • Click Create a Transform Map
  • Provide a name for the map
  • Use the dropdowns to map Qualys fields with Jira Instance fields:
    • The Qualys Field to map
    • Atlassian Jira Field in which Qualys field information to be mapped

Source Data Type populate based on selection of Qualys field

Example:

  • TotalCloud Field: controlName
  • Source Data Type: String
  • Atlassian Jira Field: Summary

Click Create to save the mapping.

Save the Connection

Review all configurations and click Create to deploy the connector.

How Does a Connection Work?

The connector functions by linking Qualys findings alerts to Jira issues. Once a connection is established, respective Qualys module uses alert rules to trigger ticket creation or updates in Jira..

  1. Connector Creation – Establish the Jira connection with domain, user credentials, and API token.
  2. Data Model MappingDefine how Jira projects and issue types align with Qualys Module schemas.
  3. Transform MappingMap fields from Qualys data to Jira instance fields.
  4. Trigger Configuration – Create alert actions and rules within a Qualys application to control ticket generation.

Activating Ticketing via Qualys Module Actions

After creating the connector, you must configure Alert Actions and Rules within Qualys module for which you intend to create tickets to define the triggers for creating or updating Jira tickets.

Refer to the respective Qualys module Documentation for detailed steps on configuring alert rules and ticket automation workflows

Qualys TotalCloud Actions

Additional Resources

Additional resources that can help you customize your connector creation.

Data Map of Custom Fields

A list of Qualys custom fields with their respective Jira data types. You can use these if you want to map all the Qualys data with Jira while setting up the transformation map of your connector.

 These are the data types of custom fields currently supported by the Atlassian Jira Connector. We plan to support additional fields in future releases.S

Module

Field Type - Qualys

Field Type - Jira

Qualys TotalCloud

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

accountId

Short Text

cid

Number

cloudType

Short Text

connectorUuid

Short Text

controlName

Short Text

controlType

Short Text

controlUuid

Short Text

criticality

Short Text

customerUuid

Short Text

evaluatedOnDateFormat

Short Text

evaluationDescription

Paragraph (short rich text) 

executionType

Short Text

firstEvaluatedDateFormat

Short Text

lastEvaluatedDateFormat

Short Text

policyName

Short Text

policyUuid

Short Text

rationale

Paragraph (short rich text) 

references

Paragraph (short rich text) 

region

Short Text

remediation

Paragraph (short rich text) 

remediationEnabled

Short Text

resourceId

Short Text

result

Short Text

scanUuid

Short Text

serviceType

Short Text

uuid

Short Text