ServiceNow CMDB Sync

CSAM syncs with ServiceNow’s CMDB, continuously feeding it fresh data, so the CMDB can accurately map assets’ relationships, connections, hierarchies, and dependencies.

You can update your CMDB with detailed asset data to enable initiatives such as:

- IT cost reduction

- Enterprise architecture

- Cloud and data center migrations

- Service management

The Qualys CMDB Sync Service Graph Connector App synchronizes CSAM data with ServiceNow’s Configuration Management system. CSAM helps you to sync metadata of the asset, business applications for the asset, and business services for the asset. For more information, check out this tutorial!

How do I get started with ServiceNow CMDB sync?

Click the Explore CMDB Sync in the Synchronize with ServiceNow CMDB section under the Discover and Inventory tab.  

Learn more

Qualys CMDB Sync Service Graph Connect App User Guide

Sync Asset Metadata

The following table shows metadata mapping between CMDB and Qualys for an asset.

CMDB Metadata	Qualys UI Field
qualys_asset_id	Qualys Asset ID
name	Asset Name
company	Company
created	First Seen (On Connector Screen)
department	Department
environment	Environment
ip_address	IP Address
last_updated	Last Updated Date (On Connector screen)
location	Assigned Location
managed_by	Managed By
owned_by	Owner/Custodian
status	Status
supported_by	Supported By
support_group	Support Group

 

Once you complete all the configurations between CMDB app and Qualys platform, you'll be able to schedule sync asset metadata from ServiceNow to Qualys. Once data is synced, you'll see it under Business Information of Asset Details page.

Sync Business Metadata

The following table shows metadata mapping between CMDB and Qualys for the business applications/services.

CMDB Metadata	Qualys UI Field
name	Business App Name
business_criticality	Business Criticality
environment	Environment
managed_by	Managed By
owned_by	Owned By
supported_by	Supported By
support_group	Support Group
operational_status	Operational Status

 

Once data is synced, you'll see business application/service metadata under Business Information > Business Applications of Asset Details page. Click the business application to view the business application details.