FAQs and Troubleshooting: Agent Sara

This section helps you quickly resolve common questions and issues when using Agent Sara.

Frequently Asked Questions

Find answers to common questions and guidance for resolving issues with Agent Sara.

Cannot find Agent Sara in your account?

This can happen for one of the following reasons:

• The agent is not enabled for your account
  Agents may not be enabled for your organization or your user role. Contact your administrator or manager to verify that agent features are enabled for your account and that you have the required permissions.

• No agent has been hired from the Marketplace

  If agents are enabled but none appear in your account, you may not have hired an agent yet. Go to the Marketplace and hire the required agent to make it available in your account.

Unsure about metric values?

Return to the Understanding Your Metrics section. Each metric has a detailed explanation of what it means and why it matters for Patch Tuesday planning.

Not sure how to configure Agent Sara?

Review the Configuration section or see Recommended Configuration by Role for your specific job function. For details, refer to Getting Started with Sara

How do I create a new Patch Tuesday task each month?

Agent Sara automatically updates for the current month. When the next Patch Tuesday release occurs, Agent Sara analyzes new CVEs. You can create new tasks for different asset groups if needed.

I cannot see the Chat Now option. Why?

Chat Now is available on request and needs a TruRisk Eliminate subscription. To turn it on, contact Qualys Support or your Technical Account Manager (TAM). You also need to hire Agent Sara from the Marketplace.

Can I type my own questions in Chat Now?

No. Chat Now is a guided workflow. At each step, you select from the options that Agent Sara shows. To use your own scope and schedule, use Assign Task.

Why do I see only some of the remediation waves?

Agent Sara shows only the waves that have findings for your template and scope. For example, if no findings need a mitigation, you do not see Wave 3.

Do I need to finish Wave 1 before I start Wave 2?

No. The waves do not have a fixed order. Plan the work in the order that suits your change windows.

Why do I not see every template in Chat Now?

Template availability depends on the data in your account. For example, you see the Patch Tuesday template only when your account has Patch Tuesday vulnerabilities.

Why is the finding count lower than the total number of vulnerabilities in my account?

The counts that Agent Sara shows include only vulnerabilities that have an available patch or mitigation. The same applies to the percentages in the Patch Tuesday pop-up on the Home page.

Does Chat Now replace Assign Task?

No. Assign Task works as before. Chat Now is an additional way to work with Agent Sara.

Troubleshooting

Use this section to troubleshoot issues and clarify common questions about Agent Sara.

Metrics seem incorrect or too low

Likely cause: Your Qualys scans are outdated. Ensure you are running regular, comprehensive scans. Agent Sara analyzes only scan data you have provided.

Not seeing expected Patch Tuesday findings

Likely cause: Asset scope mismatch. Verify your scope configuration matches the assets you intended to analyze. Check that those assets are included in recent scans.

Patch jobs are not being created

Likely cause: Patch Management application not configured. Contact your Qualys administrator to enable patch job functionality or check your Patch Management configuration.

Why is Agent Sara analyzing old Patch Tuesday CVEs?

Answer: Agent Sara only analyzes the CURRENT month. If you are seeing older CVEs, those may be from earlier in the same month. Each new calendar month resets the cycle.