Prerequisites

To use Qualys FIM for ServiceNow, the following prerequisites must be met:

Service account with Manager privilege and API access in Qualys subscription.
Up-to-date ServiceNow Configuration Management Database (CMDB) with reconciliation process enabled for newly-identified assets.
Qualys Core and Qualys FIM applications.
Qualys Core application is a prerequisite for installing Qualys FIM.
Qualys subscription with Qualys File Integrity Monitoring app.

Contact your ServiceNow representative to set up and install the applications on a test instance first and then on the production instance.