Pre-requisites

To use Qualys VMDR for ServiceNow, the following prerequisites must be met:

Service account with Manager privilege and API access in Qualys subscription
ServiceNow IT Service Management (ITSM) test instance (recommended) and production instance.
Request an instance size based on the following guidelines:
- Instance size XL for less than 1 million vulnerabilities
- Instance size XXL for 1 - 2.5 million vulnerabilities
- Instance size Ultra for more than 2.5 million vulnerabilities
Up-to-date ServiceNow Configuration Management Database (CMDB) with reconciliation process enabled for newly-identified assets
Qualys Core and Qualys VMDR applications.
Qualys Core application is a prerequisite for installing Qualys VMDR
Qualys subscription with Vulnerability Management, Detection and Response (VMDR) app.
For Automated Patch Workflow, a Qualys subscription with the Patch Management (PM) app is required.
Contact your ServiceNow representative to set up and install the applications on a test instance first and then on the production instance.