Troubleshooting

In this section you can find solutions for your queries.

You entered valid Qualys credentials, but the drop-down menu to select a Web application is empty or does not show the desired Web application.

This issue occurs when the Qualys account provided does not have the proper role or scope to access the web application you wish to scan. Ensure the account has been set up with the required roles and scope to access the desired Web application.
You entered valid Qualys credentials, but the Authentication Record Name or Profile Name drop-down menu is empty or does not show the desired item.

This issue occurs when the Qualys account provided does not have the proper role or scope to access the auth record or option profile you wish to use. Ensure the account has been set up with the required roles and scope to access the desired authentication record or option profile.