Multi-Factor Authentication for Device Replacement

When you replace your authenticator device, the new device becomes the primary verification method.

Replace the device in the following scenarios: 

• You configure a new mobile device.
• You replace the hardware security key that you use for MFA.

How to Replace an Authenticator Device

To replace an authenticator device:                                                                                  

1. Click on account > View Profile. 

   

2. Click Security Setup, and then select Replace Authenticator Device. 

   

3. To replace the device you use for MFA, you must have access to both the current and the new devices.

4. On the current device, open the authenticator application.

5. Enter the six-digit verification code generated by the authenticator application to verify your identity.

6. On the new device, follow the initial steps of Multi-Factor Authentication Configuration.

Your new device is registered.