Release Notes

Qualys (Enterprise TruRisk Management) ETM for ITSM app connects ServiceNow with Qualys through the Qualys Core app.

It allows data import, seamless ticket creation in ServiceNow, and custom SLA assignment for incidents using real-time threat indicators and TruRisk.

This section details the release information for Qualys ETM for ITSM.

To get started with Qualys ETM for ITSM integration with ServiceNow, see Get Started with Qualys ETM for ITSM.

Qualys Core App - v3.3.0 | Qualys ETM App - v1.0.0

May 15, 2026

We are introducing the Qualys ETM for ITSM Integration App for ServiceNow, which helps track ETM findings more efficiently. It brings  ETM finding details from Qualys ETM into ServiceNow and automatically creates tickets based on predefined rules.

The new Qualys Integration enables security and IT operations teams to detect and respond to findings directly within ServiceNow. This integration streamlines incident investigation and improves operational visibility.